At Odity, we're experts in customer relations. We help the brands that place their trust in us to take care of their greatest asset: their customers.

We are a multicultural team of 1,500 employees based in 10 offices around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with over 150 brands close to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We are currently looking for an essential profile at Odity: a Junior Brand Ambassador for several brands in the Luxury world.

Our advisors respond to customers' daily requests by bringing a dimension of listening, empathy, proximity and advice. Working within a division dedicated to prestigious Brands, you will be the privileged contact for European customers and will represent the brands during your various missions.

Your mission:

Under the supervision of a Team Leader, you will act as a Brand ambassador in the back office:

  • Build a unique customer experience via various channels (phone, email, chat, social networks);
  • Accompany the customer throughout their purchasing journey ( pre-post sale)
  • Easily track the needs of the brand's customers using CRM tools such as Salesforce;

  • Provide and maintain the same quality of service as that offered by the Brand;


    Profile sought:

  • You are empathetic, dynamic, caring and IT friendly in order to offer the best experience to each customer;
  • You have a developed sense of service enabling you to offer a tailor-made response to your interlocutor;
  • You have experience or an appetite for luxury, fashion or human relations;
  • You have a fluent level of oral and written in French, English and German.
  • You are looking for a 4 to 6 month internship starting in April
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